Sports Technology at London 2012 Olympic Games

The London 2012 Olympic and Paralympic Games saw Sports Technology responsible for the design, management and operational delivery of audio visual systems at 47 venues throughout  London and the UK.

With a workforce of several hundred permanent and temporary staff, the principal logistical challenge involved ensuring staff were present at the rightsite, at the right time and with the specific details needed to deliver the event.

The Get Scheduled solution provided the ability to communicate key job details quickly and easily via email and SMS.  Scheduled system reminders were sent to personnel daily, with details of shifts, contact information and even GPS coordinates of venues.  Dynamic ‘staff selections’ were set up to allow administrators to communicate quickly and simply with an ever changing workforce group, ensuring only the relevant personnel received the messages.   Staff could also log into their own user portal to check their own schedules.

Strict Games-time Service Level Agreements were managed through the Get Scheduled SLA management function, allowing equipment problems to be logged, automatically escalated, tracked and resolved within agreed service parameters.

Controlled access to the Get Scheduled system was provided to Project Manager level, for local  administration of team working patterns, staff hours and shift changes.    All workforce used the SMS ‘check-in’ system to log their arrival on-site through a simple reply to a SMS text message, enabling management to track attendance and be immediately aware of issues.

Sports Technology saw a significant reduction in administration manpower because of: speed of scheduling changes, massive reduction of queries related to shift changes, job details/contacts, check-in/out. 

Automated daily reports meant management kept a close watch on working time information and issue logs, helping to manage costs and avoid SLA penalties.