2014 Ryder Cup

2014 saw the Ryder Cup return to Europe with over 240,000 spectators attending the golf tournament over 6 days at Gleneagles, Scotland. The event saw over 2000 volunteers assist spectators and golfers in a number of roles including buggy drivers, carry board holders, meet and greeters and hole marshals.

With only a small administration team Get Scheduled’s workforce management application was chosen to help manage the process of selecting and deploying volunteers and simplify the task of communicating and scheduling such a large number of volunteers.

In the run up to the Ryder Cup Get Scheduled provided an online community for volunteers. Via a user portal volunteers could find out all about the Ryder Cup, view news updates and other important information, as well what their role would entail. A forum also enabled volunteers to start connecting with other volunteers, plan journeys and accommodation.

Get Scheduled enabled the management team to collect all required information from volunteers including uniform size, ID photos for accreditation and addresses whilst at Gleneagles, managers could also share files with volunteers as required. 

Get Scheduled’s comprehensive reporting options then enabled uniforms and meals to be easily calculated, ordered and distributed during the event. Volunteers could see their shift information via the user portal and during the event Get Scheduled was used to monitor attendance on site.

Automatic alerts kept volunteers up to date with any changes to their shifts, shifts could be edited en masse with alerts automatically being sent to effected volunteers notifying them of the change to time or location of their shift.

Get Scheduled’s advanced communication features enabled the management team to talk to the right set of volunteers based on role, skill, or where they were currently working almost instantly. This could be sent by email or SMS.

Get Scheduled enabled a small team to collect and manage data from over 2000 volunteers and the reporting options allowed them to use this information quickly with the ability to export as CSV or PDF.  Get Scheduled’s advanced communication options became a vital tool for the management team enabling them to talk to the right volunteers based on any number of factors including their current whereabouts, role or skill.